Questions about pay and money
How much do I get paid?
Your hourly rate is indicated in your contract. You are paid in accordance with the Social, Community, Home care and Disability Services Industry Award 2010.
When do I get paid?
We use a fortnightly pay period which goes from Monday - Sunday. We process the pays by the Tuesday after the pay period ends, so depending on who you bank with you will receive your pay on either Thursday or Friday after each pay period.
You can check which fortnight is a pay run here for 2020 and here for 2021.
Do I need to do a time sheet?
No, all the information we need in order to pay you is in the app. When you finish with a client you need to mark the session complete; this auto generates your time sheet. If you are not sure how to do this we have a quick video here.
I worked a shift but didn't get paid. What's up with that?
Make sure you marked the session complete. If you didn't mark the session complete then it won't have made it to your time sheet. It's your responsibility to mark the sessions complete so if you missed one then it will be paid in the next pay run.
If you marked all your sessions complete but did not get paid then please call us and will will sort it out asap.
Where is my pay slip?
Your pay slip is emailed to you. You can check it against your completed shifts in the app
Do I get reimbursed km costs?
It depends. Have a look at the Travel and transport document in workers, operational documents for the details.
Do I get reimbursed for meals, entry fees and other costs I incur with a client?
If a client has allocated transport funding to Suitsme, then Suitsme can reimburse you for parking fees and public transport fees that you incur while transporting a client. When you mark the shift complete you will see a field for parking costs (you can put public transport costs in here too). You will be reimbursed in the next pay run.
Suitsme doesn't reimburse you for any other costs; we tell clients that we expect them to pay for you if they want to do something that will cost you money.
Clients may be eligible for a companion card which will usually cover your entry fees. You can find out more about the companion card here. You may want to suggest that clients add this as a goal and you can help them with an application for a companion card.
The other expense that comes up a lot is food and drinks. There’re no hard and fast rules around this, it’s something you and the client can negotiate. Let’s look at a few scenarios:
Any of these scenarios are fine, as long as the client is comfortable with what’s happening. You must never pressure a client to buy you food or drinks, you can always bring your own food or just have water if you want a no cost option.
If you need help negotiating this with clients, contact us so we can assist.
How do I change where my pay goes?
If you change bank or anything like that, then you need to complete this form and email it to us.
App trouble shooting
What happens if I can't access the internet?
You will still be able to access information that is already in the app, for instance you will be able to see your upcoming sessions, the profiles of clients you have sessions booked with and Suitsme management's number in the help section.
Without the internet, you can't send or receive information so, for instance, you won't be able to mark sessions complete, receive/accept session requests, send/recieve messages or submit incident reports. Hence it is important that you try to get access to the internet as soon as you can. You can access free WiFi at most libraries, McDonalds and many cafes.
The most important thing is that you continue with your day as planned so clients get the support they are expecting; keep attending all confirmed sessions. If you have client's phone numbers you should call them prior to attending to confirm the session and to let them know you are not receiving their messages.
If an incident occurs or you need additional client information, call Suitsme management.
What do I do if something in the app isn't working?
Here are a few things to try that will fix most issues:
If these steps don't work, contact Suitsme management and we'll help you. When you do, it's helpful if you:
I'm getting emails letting me know about bookings, but I'm not getting notifications...
There's two reasons this may happen.